Refund Policy

This policy explains how cancellation, billing corrections, and refund requests are handled for paid CATBOQ subscriptions. It should be read together with our Terms of Service.

Paid CATBOQ subscriptions are billed in advance for the selected billing period. Except where required by applicable law or expressly agreed by CATBOQ in writing, subscription fees are non-refundable once a billing period has started.

You may cancel a paid subscription at any time. Cancellation stops future renewal charges, and your paid access ordinarily continues until the end of the current billing period unless your account agreement states otherwise.

If you believe you were charged more than once or billed incorrectly, contact us promptly with the account email, invoice or transaction reference, charge date, and a short description of the issue. We will review the billing record and correct verified errors.

Refund requests are reviewed individually based on the subscription terms, billing history, service usage, and applicable law. Submitting a request does not guarantee approval. Enterprise or separately contracted subscriptions are governed by their signed commercial agreement.

When a refund is approved, CATBOQ will return the eligible amount through the original payment method where practical. Bank, card network, and payment-provider processing times may affect when the credit appears in your account.

To report a billing issue or request a refund review, email support@catboq.com, call +91 97519 88881 / +91 97519 88882, or write to us at No.3a, 2nd Floor, Nallaya Complex, Shivaji Nagar, Thanjavur - 613001.